Returns & Exchanges

 

How do I return an item?

To request a return for a refund, please email us at Info@curatedcastings.co.uk with your order details. Once we confirm your return, we will provide instructions for sending the item back to us.

To be eligible for a refund, the item must be in its original packaging and in the same condition as when it was delivered to you.

We aim to process refunds within 10 days of receiving the returned item. You will be notified within 24 hours of its arrival at our facility. Please note that we cannot accept returns or process refunds after 14 days from the the delivery date.

My item has arrived damaged. What do I do?

We take the utmost care in our packing and delivery, and rarely, items may be damaged in transit. If your item does arrive damaged, please contact us immediately at info@curatedcastings.co.uk. Include your order details and photos of the damage, so we can resolve the issue promptly.

If the issue is confirmed, we will offer a replacement or refund, depending on your preference.

What is your return period?

We accept returns and offer refunds for up to 14 days after a product arrives. To be eligible, the item must be unused, in its original condition, and in its original packaging. After this 14-day period, we are unable to accept returns or process refunds. 

To find out more, please read our Refund Policy.