Our Guarantee

At Curated Castings, we are committed to providing products of the highest quality and outstanding customer support. Each of our exclusive cast stone house plaques and floating house numbers is backed by a 5-year guarantee, offering you peace of mind and confidence in your purchase.

What's Covered? 

• Defects in materials or craftsmanship.
• Issues arising under normal use and proper installation.
• Order Corrections: If you make a mistake when ordering your sign (e.g., selecting the wrong number or design), we will correct it and send you a replacement at no additional cost. Simply return the incorrect order to us at: 7 Silverwood Close, S66 3SE.

What's Not Covered? 

To ensure clarity, the following are not covered:

• Damaged caused by improper installation or misuse.
• Normal wear and tear from environmental exposure.

Making a Guarantee Claim

If you experience any issues with your product or need to correct an order mistake, simply:

1.  Contact us at info@curatedcastings.co.uk with your order details.
2.  Provide a brief description of the issue or error and supporting photos, if applicable. 
   
3.  We will respond within 48 hours to help resolve the matter. 

Additional Information

Our 5-Year Guarantee ensures that your product will remain in excellent condition for years to come. Designed to last for decades, our products combine timeless elegance with durability. 

This guarantee reflects our commitment to your satisfaction and our belief in the exceptional quality of our products. 

If you have further questions, feel free to contact us or review our Returns & Exchanges and Refund Policy.